Customer Interaction - Client Implementation Liaision
Company Name:
Cenlar FSB
Who is Cenlar?
You are.
Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Customer Interaction Implementation Liaison
Within this position you will:
Participate in all new client and/or new product implementations; prepare all documentation for client or company as it relates to the implementation or new product; ensure all information has been relayed to appropriate management and department staff.
Participate in client visits and conference calls; facilitate discussions, including agenda's and meeting minutes.
Represent department with full breadth of knowledge of each area, including system functionality, in order to:
Discuss procedures, answer questions and ask pertinent business questions to ensure full understanding of the client and their portfolio.
Address procedural differences in servicing.
Assist client in decision making process for future business needs.
Evaluate impact to company and address with appropriate management.
Document agreed upon procedures and obtain client, department manager and implementation manager sign-off.
Manage assigned project plan tasks and update the plan.
Ensure functional areas are fully prepared for converting and/or new loan portfolio; including, system configurations, vendor notifications, procedural changes, etc.
Ensure contractual and agreed upon service level agreements are shared with management and implemented.
Prepare any Statement of Works (SOWs).
Review and approve RESPA letters.
Support Implementation/Portfolio Transfer departments as it relates to department reporting needs, data mapping, gap analysis and trial reviews.
Prepare a 'lessons learn' document after each implementation to mitigate similar issues from reoccurring; share document with Implementation Manager.
Provide a hand-off document to Contact Center Manager/Service Leader at post conversion and/or new loans boarding.
Other duties as assigned.
To qualify, you must possess:
3 - 5 years mortgage banking experience
2 - 3 year customer service experience
Management or supervisory experience preferred
Extensive loan servicing experience with LPS
Excellent written and verbal communication skills
Strong presentation skills; in both appearance and verbal presentation
Overtime and traveling are conditions of employment
Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. We are conveniently located off I-95 in Mercer County, New Jersey. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.
Please apply online.
If you require an alternate means for applying to Cenlar FSB, please call 1-877-7CENLAR.
Additional Information:
Employee Ownership and Tuition Assistance are just a few of our outstanding benefits!
Visit for more details.
Location: 370 Scotch Road
Job Code: 250-3
# of Openings: 1Estimated Salary: $20 to $28 per hour based on qualifications.
Cenlar FSB
Who is Cenlar?
You are.
Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Customer Interaction Implementation Liaison
Within this position you will:
Participate in all new client and/or new product implementations; prepare all documentation for client or company as it relates to the implementation or new product; ensure all information has been relayed to appropriate management and department staff.
Participate in client visits and conference calls; facilitate discussions, including agenda's and meeting minutes.
Represent department with full breadth of knowledge of each area, including system functionality, in order to:
Discuss procedures, answer questions and ask pertinent business questions to ensure full understanding of the client and their portfolio.
Address procedural differences in servicing.
Assist client in decision making process for future business needs.
Evaluate impact to company and address with appropriate management.
Document agreed upon procedures and obtain client, department manager and implementation manager sign-off.
Manage assigned project plan tasks and update the plan.
Ensure functional areas are fully prepared for converting and/or new loan portfolio; including, system configurations, vendor notifications, procedural changes, etc.
Ensure contractual and agreed upon service level agreements are shared with management and implemented.
Prepare any Statement of Works (SOWs).
Review and approve RESPA letters.
Support Implementation/Portfolio Transfer departments as it relates to department reporting needs, data mapping, gap analysis and trial reviews.
Prepare a 'lessons learn' document after each implementation to mitigate similar issues from reoccurring; share document with Implementation Manager.
Provide a hand-off document to Contact Center Manager/Service Leader at post conversion and/or new loans boarding.
Other duties as assigned.
To qualify, you must possess:
3 - 5 years mortgage banking experience
2 - 3 year customer service experience
Management or supervisory experience preferred
Extensive loan servicing experience with LPS
Excellent written and verbal communication skills
Strong presentation skills; in both appearance and verbal presentation
Overtime and traveling are conditions of employment
Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. We are conveniently located off I-95 in Mercer County, New Jersey. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.
Please apply online.
If you require an alternate means for applying to Cenlar FSB, please call 1-877-7CENLAR.
Additional Information:
Employee Ownership and Tuition Assistance are just a few of our outstanding benefits!
Visit for more details.
Location: 370 Scotch Road
Job Code: 250-3
# of Openings: 1Estimated Salary: $20 to $28 per hour based on qualifications.
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