Field Service Engineer
Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere. Our dedicated team of about 14,000 employees worldwide, pioneers scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally. If you are seeking a meaningful, impactful, and stimulating career, look no further. PerkinElmer is seeking a Field Service Engineer who will help PerkinElmer customers enhance the productivity of their laboratory processes and drive high levels of customer satisfaction by providing expert service and support to customers within a primary geographic area. This area covers eastern Pennsylvania, middle New Jersey and some of New York City. You will need the ability to travel by air, vehicle and/or other means of transportation as business requiresand must have a valid driver's license. While performing the duties of this position you must always maintain safe motor vehicle operation.
Summary:
PerkinElmer's purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets. Every day, PerkinElmer Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As a Service Team Member, you will represent the face of PerkinElmer and drive best-in-class customer service, responsiveness, and professionalism. Key Responsibilities Enhance the Customer Experience Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols Deliver customer familiarization for instrument operation and maintenance Communicate service offerings including training, support, software, laboratory services products and field upgrades Partner with our customers to understand their analytical workflow and applications Support your Team Support the local instrument sales representative(s) to help secure new instrument orders Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts Display exceptional written and verbal communication skills and actively interface with peers and customers Develop organizational awareness of other functional groups and product lines Drive Organizational Growth Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards Contribute to account profitability through efficient execution and service delivery Perform timely uploads and downloads of required service data to ensure the integrity of service system(s) Maintain assigned assets including:
Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc. Proactively develop technical and soft skills to maintain and enhance PerkinElmer's value proposition to the customer Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process Seek higher level certification through participation in company sponsored training & development offerings Complete all administrative tasks to include but not limited to time reporting, assigned training, etc. Basic
Qualifications:
Bachelors Degree or Technical Degree in Applied Science, Biology, Physics, Chemistry, Electronics, Mathematics, Engineering or related discipline including military experience in troubleshooting, repairing, and providing qualification services with 5
years experience in medical and/or biological research device support OR Associates Degree in Life Sciences with 7
years experience in medical and/or biological research device support Preferred Qualifications Experience with microscopy, digital imaging, fluorescence, and motion control systems preferred. Excellent organizational and communication skills. Strong Windows operating system knowledge. Strong electro-mechanical skills. Ability to troubleshoot over the telephone and in the field. Must be comfortable speaking to a group in a training setting. Experience in MS-Office and SAP CRM, and ServiceMax. Ability to work in a team environment and to meet deadlines is required. Ability to frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Travel expected to be 60 -80% of the time.
Salary Range:
$80K -- $150K
Minimum Qualification
System & Network Administration, Hardware DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
Summary:
PerkinElmer's purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets. Every day, PerkinElmer Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As a Service Team Member, you will represent the face of PerkinElmer and drive best-in-class customer service, responsiveness, and professionalism. Key Responsibilities Enhance the Customer Experience Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols Deliver customer familiarization for instrument operation and maintenance Communicate service offerings including training, support, software, laboratory services products and field upgrades Partner with our customers to understand their analytical workflow and applications Support your Team Support the local instrument sales representative(s) to help secure new instrument orders Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts Display exceptional written and verbal communication skills and actively interface with peers and customers Develop organizational awareness of other functional groups and product lines Drive Organizational Growth Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards Contribute to account profitability through efficient execution and service delivery Perform timely uploads and downloads of required service data to ensure the integrity of service system(s) Maintain assigned assets including:
Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc. Proactively develop technical and soft skills to maintain and enhance PerkinElmer's value proposition to the customer Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process Seek higher level certification through participation in company sponsored training & development offerings Complete all administrative tasks to include but not limited to time reporting, assigned training, etc. Basic
Qualifications:
Bachelors Degree or Technical Degree in Applied Science, Biology, Physics, Chemistry, Electronics, Mathematics, Engineering or related discipline including military experience in troubleshooting, repairing, and providing qualification services with 5
years experience in medical and/or biological research device support OR Associates Degree in Life Sciences with 7
years experience in medical and/or biological research device support Preferred Qualifications Experience with microscopy, digital imaging, fluorescence, and motion control systems preferred. Excellent organizational and communication skills. Strong Windows operating system knowledge. Strong electro-mechanical skills. Ability to troubleshoot over the telephone and in the field. Must be comfortable speaking to a group in a training setting. Experience in MS-Office and SAP CRM, and ServiceMax. Ability to work in a team environment and to meet deadlines is required. Ability to frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Travel expected to be 60 -80% of the time.
Salary Range:
$80K -- $150K
Minimum Qualification
System & Network Administration, Hardware DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
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