Help Desk Support Customer Service & Call Center - Trenton, NJ at Geebo

Help Desk Support

Oxfaa Pvt.
Ltd Oxfaa Pvt.
Ltd Trenton, NJ Trenton, NJ Contract Contract $15.
26 - $30.
00 an hour $15.
26 - $30.
00 an hour 14 hours ago 14 hours ago 14 hours ago Job Description This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.
Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
This position is not purely phone support and will be 100% on site at the address listed.
Project will extend beyond the current dates based on future anticipated federal grant funding.
Looking forward to your reply.
Job Type:
Contract Salary:
$15.
26 - $30.
00 per hour Schedule:
8 hour shift Monday to Friday Application Question(s):
Are you interested with onsite role in Trenton, NJ ?
Experience:
Help desk:
6 years (Required) Hard drive encryption tools:
4 years (Required) Work Location:
On the road This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.
Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.

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