Information Systems Support Specialist
Ewing, NJ Ewing, NJ Full-time Full-time From $25 an hour From $25 an hour 9 days ago 9 days ago 9 days ago Why Work for Us At Credit Union of New Jersey, you'll find a member-centric culture built around helping our members and giving back to our community.
When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
In addition, you will enjoy a robust benefits package that demonstrates our dedication to employee satisfaction to include but not limited to:
Excellent compensation Benefits package for all full-time employees including medical, dental, prescription and vision insurance 401(k) plan, with company match Tuition reimbursement Life & disability insurance Voluntary supplemental life insurance Flexible spending accounts Paid time-off 11 Paid holidays Receive continuous training and developmental opportunities to help employees achieve their goals Credit Union Membership Annual employee recognition dinner Employee discounts on credit union products and services Community Outreach through our Foundation Responsibilities include, but not limited to:
Troubleshoots and resolves end-user technical problems in a timely manner.
Communicates with vendors to diagnose and remediate technical issues.
Completes daily, weekly, monthly, and annual departmental tasks.
Creates documentation of recurring processes, support procedures, and end-user guides.
Tracks software and hardware lifecycle, and version compatibility mapping.
Maintains software and hardware inventory, license usage tracking, and assists with renewals.
Participates as member of a project team to complete project tasks.
Configures, migrates, and terminates users by configuring system accounts.
Tests systems and features for problem remediation and upgrades.
Works as member of a team on annual regulatory initiatives, tests, and remediations.
Maintains and organizes hardware inventory, places orders for additional inventory and supplies as needed.
Maintains Core systems authorization tables, assigns roles and privileges as requested by the managers.
Handle month end reports generated from the Core System including sending files to third party vendors as scheduled.
On Boarding and Off Boarding of staff.
Prioritizes workload to ensure most critical issues are resolved first.
Also, completes work and assignments in a timely manner.
Performs other tasks, projects, and duties as the supervisor might assign from time to time.
Minimum Requirements:
Associates degree and 2 years of experience supporting a busy office environment or related certifications.
Certifications and experience can be substituted for formal training.
Excellent communication skills, analytical ability, decisiveness, good judgment, and Experience supporting multiple initiatives simultaneously, and prioritizing work to meet and or exceed established service levels.
This individual must be available for scheduling during Credit Union operating hours.
Staffing assignments are periodically adjusted to meet business needs.
This position could be transferred to another office in the same geographic region at any time.
We are an Equal Opportunity Employer Job Type:
Full-time Pay:
From $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Experience level:
2 years Schedule:
Monday to Friday Weekends as needed Application Question(s):
Have you been previously employed by the credit union? Education:
Associate (Preferred)
Experience:
office support:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
In addition, you will enjoy a robust benefits package that demonstrates our dedication to employee satisfaction to include but not limited to:
Excellent compensation Benefits package for all full-time employees including medical, dental, prescription and vision insurance 401(k) plan, with company match Tuition reimbursement Life & disability insurance Voluntary supplemental life insurance Flexible spending accounts Paid time-off 11 Paid holidays Receive continuous training and developmental opportunities to help employees achieve their goals Credit Union Membership Annual employee recognition dinner Employee discounts on credit union products and services Community Outreach through our Foundation Responsibilities include, but not limited to:
Troubleshoots and resolves end-user technical problems in a timely manner.
Communicates with vendors to diagnose and remediate technical issues.
Completes daily, weekly, monthly, and annual departmental tasks.
Creates documentation of recurring processes, support procedures, and end-user guides.
Tracks software and hardware lifecycle, and version compatibility mapping.
Maintains software and hardware inventory, license usage tracking, and assists with renewals.
Participates as member of a project team to complete project tasks.
Configures, migrates, and terminates users by configuring system accounts.
Tests systems and features for problem remediation and upgrades.
Works as member of a team on annual regulatory initiatives, tests, and remediations.
Maintains and organizes hardware inventory, places orders for additional inventory and supplies as needed.
Maintains Core systems authorization tables, assigns roles and privileges as requested by the managers.
Handle month end reports generated from the Core System including sending files to third party vendors as scheduled.
On Boarding and Off Boarding of staff.
Prioritizes workload to ensure most critical issues are resolved first.
Also, completes work and assignments in a timely manner.
Performs other tasks, projects, and duties as the supervisor might assign from time to time.
Minimum Requirements:
Associates degree and 2 years of experience supporting a busy office environment or related certifications.
Certifications and experience can be substituted for formal training.
Excellent communication skills, analytical ability, decisiveness, good judgment, and Experience supporting multiple initiatives simultaneously, and prioritizing work to meet and or exceed established service levels.
This individual must be available for scheduling during Credit Union operating hours.
Staffing assignments are periodically adjusted to meet business needs.
This position could be transferred to another office in the same geographic region at any time.
We are an Equal Opportunity Employer Job Type:
Full-time Pay:
From $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Experience level:
2 years Schedule:
Monday to Friday Weekends as needed Application Question(s):
Have you been previously employed by the credit union? Education:
Associate (Preferred)
Experience:
office support:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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