Customer Service Representative
4.
7 Robbinsville, NJ Robbinsville, NJ Full-time Full-time $18 - $25 an hour $18 - $25 an hour 14 days ago 14 days ago 14 days ago We are looking for a HVAC Customer Service Representative to join our growing team Excellent Compensation and Benefits with Opportunity to Advance!! At Indoor Air Technologies, your role is to provide extraordinary service to all customers in a professional manner and to be an ambassador for our company and its Core Values, which are:
(1) Customer Service is the #1 Priority; (2) Takes Ownership; (3) Positive Attitude; (4) Willingness to Adapt and Grow; (5) Honest and Trustworthy; and (6) Understands the Importance of Reputation.
We believe in providing a top quality product to our loyal clients and go the extra mile to achieve this goal.
As a customer service representative, you will be the first person to interact with customers and help solve their problems.
Responsibilities:
Take inbound customer calls and book appointments for A/C and Heating service, maintenance, and sales appointments Serve as an ambassador for the company by being a friendly voice, active listener, and empathetic problem solver Use existing tools, scripts, and systems used to book appointments Proactively schedule follow-up and maintenance visits Conduct 'happy calls' to ensure customer satisfaction and gather feedback Answer customer inquiries Work as part of our team to ensure complete customer satisfaction Provide feedback on the position and opportunities to improve - We value your input!
Qualifications:
Previous experience in a telephonic customer service role Experience in HVAC or related home services industry preferred Willingness to learn, adapt and put the customer first Strong problem solving and critical thinking skills Ability to work in high-pressure environment and maintain a positive attitude Ability to learn new software and/or experience with ServiceTitan
Experience:
1
years telephonic customer service experience Compensation and
Benefits:
Competitive base hourly rate with bonus incentives Excellent medical coverage 401(k) with employer match Paid Time Off Paid Training opportunities Advancement Opportunities - We are a fast growing company and look to promote from within Unlimited snacks and drinks in the office Professional Skills:
Positive attitude Teamwork Reliable Timeliness Organization Delivering customer satisfaction Job Type:
Full-time Pay:
$18.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Paid time off Professional development assistance Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Robbinsville, NJ Robbinsville, NJ Full-time Full-time $18 - $25 an hour $18 - $25 an hour 14 days ago 14 days ago 14 days ago We are looking for a HVAC Customer Service Representative to join our growing team Excellent Compensation and Benefits with Opportunity to Advance!! At Indoor Air Technologies, your role is to provide extraordinary service to all customers in a professional manner and to be an ambassador for our company and its Core Values, which are:
(1) Customer Service is the #1 Priority; (2) Takes Ownership; (3) Positive Attitude; (4) Willingness to Adapt and Grow; (5) Honest and Trustworthy; and (6) Understands the Importance of Reputation.
We believe in providing a top quality product to our loyal clients and go the extra mile to achieve this goal.
As a customer service representative, you will be the first person to interact with customers and help solve their problems.
Responsibilities:
Take inbound customer calls and book appointments for A/C and Heating service, maintenance, and sales appointments Serve as an ambassador for the company by being a friendly voice, active listener, and empathetic problem solver Use existing tools, scripts, and systems used to book appointments Proactively schedule follow-up and maintenance visits Conduct 'happy calls' to ensure customer satisfaction and gather feedback Answer customer inquiries Work as part of our team to ensure complete customer satisfaction Provide feedback on the position and opportunities to improve - We value your input!
Qualifications:
Previous experience in a telephonic customer service role Experience in HVAC or related home services industry preferred Willingness to learn, adapt and put the customer first Strong problem solving and critical thinking skills Ability to work in high-pressure environment and maintain a positive attitude Ability to learn new software and/or experience with ServiceTitan
Experience:
1
years telephonic customer service experience Compensation and
Benefits:
Competitive base hourly rate with bonus incentives Excellent medical coverage 401(k) with employer match Paid Time Off Paid Training opportunities Advancement Opportunities - We are a fast growing company and look to promote from within Unlimited snacks and drinks in the office Professional Skills:
Positive attitude Teamwork Reliable Timeliness Organization Delivering customer satisfaction Job Type:
Full-time Pay:
$18.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Paid time off Professional development assistance Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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