Helpdesk Coordinator-Trenton, NJ- (Immediate position for State of NJ)
Role:
Helpdesk Coordinator Location:
Trenton, NJ Duration:
Long Term Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:
30 am to 4:
30 pm IN OFFICE (1 day REMOTE:
Tuesday, Wednesday or Thursday). Note:
35 hour work week. 2-year college degree or equivalent technical study - preferred
Summary:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired:
Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on mainframe systems will be provided. Experience using Microsoft Excel, Word and Visio Must have good clear communication skills
Responsibilities:
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented. Required/Desired Skills Skill Required /Desired Amount of Experience Experience with customer service Required 2 Years Experience working in a position requiring calm demeanor when dealing with upset users Required 2 Years Data entry Required 3 Years Experience using email (Outlook) Required 2 Years Experience with MS Excel Highly desired 1 Years Experience with MS Word Highly desired 1 Years Experience with MS Visio Highly desired 1 Years Helpdesk Coordinator-Trenton, NJ- (Immediate position for State of NJ) Recommended Skills Active Directory Group Communication Customer Service Data Entry Help Desk Information Systems Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3m64l6lnmj2gtxhzjk', 'ExternalApply-j3m64l6lnmj2gtxhzjk'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
Helpdesk Coordinator Location:
Trenton, NJ Duration:
Long Term Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:
30 am to 4:
30 pm IN OFFICE (1 day REMOTE:
Tuesday, Wednesday or Thursday). Note:
35 hour work week. 2-year college degree or equivalent technical study - preferred
Summary:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired:
Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on mainframe systems will be provided. Experience using Microsoft Excel, Word and Visio Must have good clear communication skills
Responsibilities:
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented. Required/Desired Skills Skill Required /Desired Amount of Experience Experience with customer service Required 2 Years Experience working in a position requiring calm demeanor when dealing with upset users Required 2 Years Data entry Required 3 Years Experience using email (Outlook) Required 2 Years Experience with MS Excel Highly desired 1 Years Experience with MS Word Highly desired 1 Years Experience with MS Visio Highly desired 1 Years Helpdesk Coordinator-Trenton, NJ- (Immediate position for State of NJ) Recommended Skills Active Directory Group Communication Customer Service Data Entry Help Desk Information Systems Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3m64l6lnmj2gtxhzjk', 'ExternalApply-j3m64l6lnmj2gtxhzjk'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
