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Customer Support

Company Name:
Hire IT People, LLC
Customer Support Sign up for Job Alert
Location:TRENTON NJ
Job ID#4983
Date Posted:21 Mar 2014
Job Summary
Max Rate
Open
Work Status
Any work Status
Duration
6 Months
Openings
1
Type
Contract
Submission Deadline
03-24-2014
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Short Description:
The Product Specialist
will be responsible for child support customer service support,
developing instructional and training
material, document imaging implementation, functional testing of system
changes and end user support in application use.
Complete Description:
Preferred Education: 4 year college degree or equivalent
technical study
This position involves some travel and has a potential
for working extended hours.
Role Description:
The ideal
candidate will have experience in a
customer centric business model focusing
on customer relations, problem resolution, metrics development and analysis,
development of written instructional materials and training and implementation
of new or modified system functionality .
Contractor should have prior customer service and or
implementation experience. Knowledge of
child support a plus.
Resource will:
Identify & manage issues, risks and action items for
proprietary application.
Have excellent writing skills in order to respond to
customer inquiries
Design, develop, test and implement system or program
changes
Coordinate and/ or conduct functional testing of change
requests
Participate in the design, coordination and
implementation of a document imaging
solution
Assist in development of metrics for performance
management
Track project outcomes and recommend corrective action as
needed
Skills:
Skill
Required / Desired
Amount
of Experience
Comprehensive PC skills -all standard Windows
Required
5
Years
Experience in child support/NJKiDs
Highly desired
1
Years
Strong ability to write and speak clearly
Required
Are flexible with your working hours (weekends)?

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