Change Management Manager
Who is Cenlar?
You are.
Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Change Management Manager.
Responsibilities:
Manage changes to client requests, e.g. statement of work (SOW), letter of direction, operational process or procedural changes.
Work directly with client and Business Development and Client Relations departments to understand and document the specifications and requirements of client requests; partner with SOW Manager to coordinate efforts from both areas.
Meet with all pertinent stakeholders, such as reporting, quality, IT areas, etc., to ensure appropriate review is done for all potential impacts.
Work with a variety of internal departments with regard to the change process:
Legal, Compliance and Risk departments for review and approval.
Pricing area to determine cost associated with change.
Accounting department to ensure client billing is in place, per specifications.
Service Performance team to ensure service level agreements (SLAs), controls, etc. are in place.
Quality team to ensure new processes and ongoing testing are in place.
Work with client, vendors and pricing/accounting/legal areas to ensure change is implemented and executed in accordance with client expectations.
Document, track and report all changes; work throughout Operations areas to ensure change management process is completed.
Ensure Risk, Business Development and Pricing teams have pertinent information for client profitability.
Other duties as assigned.
Qualifications:
College degree
5
years' servicing and/or mortgage banking experience
Legal or paralegal experience preferred
Contract review experience preferred
Excellent written and verbal communication skills
Ability to build strong relationships across business lines; and to collaborate and coordinate with various departments
Strong time management skills with the ability to multi-task
Total Rewards:
Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO .
Visit www.cenlar.com for more details.
Please apply online .
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
You are.
Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Change Management Manager.
Responsibilities:
Manage changes to client requests, e.g. statement of work (SOW), letter of direction, operational process or procedural changes.
Work directly with client and Business Development and Client Relations departments to understand and document the specifications and requirements of client requests; partner with SOW Manager to coordinate efforts from both areas.
Meet with all pertinent stakeholders, such as reporting, quality, IT areas, etc., to ensure appropriate review is done for all potential impacts.
Work with a variety of internal departments with regard to the change process:
Legal, Compliance and Risk departments for review and approval.
Pricing area to determine cost associated with change.
Accounting department to ensure client billing is in place, per specifications.
Service Performance team to ensure service level agreements (SLAs), controls, etc. are in place.
Quality team to ensure new processes and ongoing testing are in place.
Work with client, vendors and pricing/accounting/legal areas to ensure change is implemented and executed in accordance with client expectations.
Document, track and report all changes; work throughout Operations areas to ensure change management process is completed.
Ensure Risk, Business Development and Pricing teams have pertinent information for client profitability.
Other duties as assigned.
Qualifications:
College degree
5
years' servicing and/or mortgage banking experience
Legal or paralegal experience preferred
Contract review experience preferred
Excellent written and verbal communication skills
Ability to build strong relationships across business lines; and to collaborate and coordinate with various departments
Strong time management skills with the ability to multi-task
Total Rewards:
Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO .
Visit www.cenlar.com for more details.
Please apply online .
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
