Closing QC & Audit Coordinator
Who is Cenlar?
You are.
Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Closing QC and Audit Coordinator.
Responsibilities:
Work closely with external audit area and clients regarding any closing related audit requests; review and respond to audit materials in compliance with due date; work in conjunction with managers and Operations supervisors.
Review and analyze closing quality scores on daily/weekly/monthly basis; identify issues for training and coaching opportunities.
Conduct monthly call calibration sessions with clients; communicate results with management.
Ensure departments are adhering to quality expectations with regard to task completion, procedures, etc.; track results on master quality matrix.
Provide suggestions to management and team regarding areas of improvement or investor requirements.
Other duties and projects as assigned.
Qualifications:
Mortgage banking or financial institution experience preferred
Demonstrated leadership qualities
Ability to facilitate training materials
Excellent customer service skills
Proficient in Word, Excel and Outlook
Excellent problem resolution and organizational skills
Excellent written and verbal communication and interpersonal skills
Possess a professional and positive attitude
Flexible and dependable
Total Rewards:
Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.
Visit www.cenlar.com for more details.
Please apply online.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
You are.
Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Closing QC and Audit Coordinator.
Responsibilities:
Work closely with external audit area and clients regarding any closing related audit requests; review and respond to audit materials in compliance with due date; work in conjunction with managers and Operations supervisors.
Review and analyze closing quality scores on daily/weekly/monthly basis; identify issues for training and coaching opportunities.
Conduct monthly call calibration sessions with clients; communicate results with management.
Ensure departments are adhering to quality expectations with regard to task completion, procedures, etc.; track results on master quality matrix.
Provide suggestions to management and team regarding areas of improvement or investor requirements.
Other duties and projects as assigned.
Qualifications:
Mortgage banking or financial institution experience preferred
Demonstrated leadership qualities
Ability to facilitate training materials
Excellent customer service skills
Proficient in Word, Excel and Outlook
Excellent problem resolution and organizational skills
Excellent written and verbal communication and interpersonal skills
Possess a professional and positive attitude
Flexible and dependable
Total Rewards:
Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.
Visit www.cenlar.com for more details.
Please apply online.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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